CM
Charmaine M

1 reviews | Active since Oct 2017

21 Nov 2017, 14:41

Tuna - drained mass 30g less than stated

Please advise why the drained mass of tuna is 30g less than what is stated on the 120g tin.

0
Replies (4)
Heinz
Heinz's reply22 Nov 2017, 09:43
Official

Good Day

We at Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.

One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?

Once again thank you for taking the time to discuss this complaint with us.

Kind Regards

Heinz Customer Care

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Heinz
Heinz's reply23 Nov 2017, 11:13
Official

Good Day

We at Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.

One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?

Once again thank you for taking the time to discuss this complaint with us.

Kind Regards

Heinz Customer Care

***

Heinz
Heinz's reply28 Nov 2017, 15:17
Official

Good Day

We at Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.

One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?

Once again thank you for taking the time to discuss this complaint with us.

Kind Regards

Heinz Customer Care

***

Heinz
Heinz's reply03 Jan 2018, 15:40
Official

Good Day Ms C Meyer

We at Heinz Customer Care would like to thank you for submitting your query.

Rest assured your query will be forwarded to our Head Office for further assistance.

Your reference as discussed with our consultant: 18-01-15.

Kind Regards

Heinz Customer Care

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