MR
Madelein R

1 reviews | Active since Nov 2011

28 Jun 2016, 09:34

Today's pizza bases

<p>Good day</p> <p> </p> <p>I bought Today pizza bases from Karaglen Spar – Gauteng on 17/06/2016.</p> <p>Please see attached for all relevant info such as barcode, batch number, etc... (I see that I can only add one phote to this feed, so here goes: PD 31/05/2016 09:50 BB 30/05/2017 and barcode: ********** 001917)</p> <p>One of the bases had no tomato paste on and I had to go to the shop again to buy tomato paste to put on the base.</p> <p>It caused double effort, in having to go to the shop again (after I was ready to just add all toppings and bake). Also extra money, as I needed to buy the extra paste.</p> <p>They tasted great in the end, but not the “convenience” I was expecting.</p> <p>I discarded the plastic wrapper and realised that I didn’t take a photo of the contact info.</p> <p>I am struggling so much to find an email address for the complaints department, so I ask that you will please forward this to the right department.</p> <p>Or send me the relevant email address.</p> <p> </p> <p>Thank you in advance for your reply.</p> <p> </p> <p> </p>

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Replies (1)
Heinz
Heinz's reply30 Jun 2016, 08:08
Official
We at Heinz would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: 16-06-338 Kind Regards Heinz Customer Care Line ********** 057 - LS