mS
muazzam S

1 reviews | Active since Nov 2015

04 Jan 2016, 17:22

Today Pastry Mould

Hi there<br> <br> I am sending this feedback on behalf of my wife, who buy's you pastry almost every 3rd day as she makes enjoys working with your product. <br> <br> We had family over in December 2015 from CT, and on the 16th Dec 2015 she went to get a few stuff from Checkers in Sandton City as she was planning to make her famous chicken and peppersteak pie. When she opened the pastry at home the evening, on both pastry's she found mould throughout both pastry's purchased that same day. I took pictures of your product that same day (16/12/2015) of the moulded pastry and the Checkers slip (the pictures file names as reference)<br> <br> This was extremely disgusting and very dissapointing! As I too enjoy the taste of your pastry as well! <br> <br> Please can you double check the quality of your products as since the 16/12/2015, my wife haven't made pie again! <br> <br> I am trying to get her to purchase your product again, but am failing as she is extremely put off by her experience after purchasing your product for years and years. <br> <br> I have included my wife's contact number should you wish to make contact with her (customer care) I also kept the pictures taken. I only flew back to SA this weekend.

0
Replies (1)
Heinz
Heinz's reply05 Jan 2016, 14:35
Official
Hello Alpha786,

Thank you for bringing this matter to our attention.

We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.

Please contact us on *** and quote Ref:16-01-23 for the complaint to be completed and escalated. A consultant is waiting to take your call.

Kind Regards
Heinz Customer Care
*** - LS