AP
Anastasia P
1 reviews | Active since Apr 2015
17 Apr 2015, 14:03
Ref no. 15-02-416
I purchased Big Jack Pies and was totally shocked at the filling in the pies, they were filled with huge chunks of fat instead of meat and chicken.<br> <br> I was totally disgusted with the Big Jack Pies and how they are being sold to the consumer.<br> <br> I grew up with the Big Jack pies but now I will never buy another Big Jack pie again.<br> <br> I contacted the customer services and they gave me a reference number which is 15-02-416 and the customer services lady told me someone will call me but no one ever did!
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Heinz's replyOfficial
20 Apr 2015, 13:39Hello alexandria123,
We would also like to thank you for bringing this matter to our attention.
Please accept our apology for any inconvenience this may have caused you.
Your complaint has been escalated through to the relevant department and a follow up will be done as to why you have not received any correspondence yet.
Your Ref: 15-04-253 as discussed with our consultant.
Kind Regards
Heinz Customer Care
*** - AF
We would also like to thank you for bringing this matter to our attention.
Please accept our apology for any inconvenience this may have caused you.
Your complaint has been escalated through to the relevant department and a follow up will be done as to why you have not received any correspondence yet.
Your Ref: 15-04-253 as discussed with our consultant.
Kind Regards
Heinz Customer Care
*** - AF
Heinz's reply20 Apr 2015, 13:39
Official
Hello alexandria123,
We would also like to thank you for bringing this matter to our attention.
Please accept our apology for any inconvenience this may have caused you.
Your complaint has been escalated through to the relevant department and a follow up will be done as to why you have not received any correspondence yet.
Your Ref: 15-04-253 as discussed with our consultant.
Kind Regards
Heinz Customer Care
*** - AF
We would also like to thank you for bringing this matter to our attention.
Please accept our apology for any inconvenience this may have caused you.
Your complaint has been escalated through to the relevant department and a follow up will be done as to why you have not received any correspondence yet.
Your Ref: 15-04-253 as discussed with our consultant.
Kind Regards
Heinz Customer Care
*** - AF