MK
Marluc K
1 reviews | Active since Mar 2019
17 Oct 2021, 19:57
Quantity not correct
I was suprised to find that the today 30 original sausage rolls i bought only contained 28 sausage rolls in total.
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Replies (3)
Heinz's replyOfficial
20 Oct 2021, 15:57Good day
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail. Please contact us on *** and quote ***-10-155 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail. Please contact us on *** and quote ***-10-155 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Best regards,
Heinz's reply20 Oct 2021, 15:57
Official
Good day
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail. Please contact us on *** and quote ***-10-155 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail. Please contact us on *** and quote ***-10-155 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Best regards,
MK
Marluc K's updateReviewer Update
26 Oct 2021, 10:14I did contact you. And since received no feedback. I sent the photos on whatsapp as requested. Please contact via e-mail or whatsapp. *** ***
MK
Marluc K's update26 Oct 2021, 10:14
Reviewer Update
I did contact you. And since received no feedback. I sent the photos on whatsapp as requested. Please contact via e-mail or whatsapp. *** ***
Heinz's replyOfficial
27 Oct 2021, 15:53 Good day
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: PFW21-10-155 Kind Regards
Customer Care Line
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: PFW21-10-155 Kind Regards
Customer Care Line
Best regards,
Heinz's reply27 Oct 2021, 15:53
Official
Good day
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: PFW21-10-155 Kind Regards
Customer Care Line
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: PFW21-10-155 Kind Regards
Customer Care Line
Best regards,