1 reviews | Active since Jan 2016
puff pastry taste old
I purchased 2 Todays puff pastry on Wednesday 20/01/16. I put it in the freezer, on Friday i took it out of freezer to defrost for about 2 hours then when i opened it the pastry didnt look right to me and it was breaking. I already planned to make apple pastry so i decided to mend it bt rolling it out a little. When i baked it i could already see its not right. It was not rising at all and when it was brown i removed it. I was so upset it didnt puff at all. It was hard n taste terrible i had to throw my whole batch away. I am so upset i wasted R30 for both pastry i wasted my apple filling and wasted electricity. I made danishes a week ago and it came out puffy flaky and delicious but the ones i baked today was terrible. I checked the expiry date is nov 2016 so why is the pastry old. I tried sending customer care an email but got a undelivered email saying recipient mailbox full cannot respond. This isnt the first time i have experienced this and just ignored it but i cannot waste my money like thid as it is getting more pricey. Very Very dissapointed
We at Heinz would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16-01-248.
Kind Regards
Heinz Customer Care Line
*** - LS
We at Heinz would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16-01-248.
Kind Regards
Heinz Customer Care Line
*** - LS
