1 reviews | Active since Mar 2010
Poor quality of pies
I purchased Mama's pies again after a long time of not buying them due to the disappointment in the product. And now again I am not happy as I thought the product would have been corrected after my first complaint. But I did not hear anything from Heinz or Mama's pies<br> <br> Today's issue once again is the pie does come out of the foil package properly. The pie broke in half. When I tried to take it out. The bottom of the pie sticks to the package. Secondly once we started eating 3 out of the 6 pies consisted of gravy only no chicken pieces at all and it was supposed to be roast chicken pies. I have taken a photo if needed.<br> <br> I would like to know how this can happen again. And would actually like a response this time as I didn't receive one before.<br> <br> I am highly disappointed as the pies are not cheap so you expect good quality. <br> <br> Please contact me in this regard as I am another unsatisfied customer.
We are most perturbed to hear about your unpleasant experience and would like to take this opportunity to extend our heartfelt apology and to thank you for informing us of the experience you had.
Rest assured your complaint will be forwarded to the relevant factory to ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your Ref: 15-07-67
Kind Regards
Heinz Customer Care
*** - AF
We are most perturbed to hear about your unpleasant experience and would like to take this opportunity to extend our heartfelt apology and to thank you for informing us of the experience you had.
Rest assured your complaint will be forwarded to the relevant factory to ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your Ref: 15-07-67
Kind Regards
Heinz Customer Care
*** - AF