1 reviews | Active since Jan 2018
Plastic piece found in already bad tasting pie
Dear Big Jack Pies
First of all allow me to convey my dissatisfaction with the quality of your heat and eat pie range, as bought by Checkers Roodepoort ZA.
The pastry is bread like, it looks as if you use bread dough to make the pies, which is very disgusting. Then there's the filling, oh wait, I mean no filling. One has to mine a lot to find any filling in the pie itself through the walls of bread pastry which is as thick as the great wall of china, probably causes a lot of constipation.
Upon eating the mutton curry pie, almost through it I found a piece of plastic in the filling of the pie, white piece of plastic with "Heinz" written in red, see attached photographs as per mail sent to **********
I have been eating pies since I was young and yours is truly the worst I have ever tasted.
All that for a ridiculous price of R14. In this economy us consumers cannot afford to waste money like that.
I do not want any compensation, I just want to convey the message and note your pies is not even on the competitive market and is not nice at all, I have tried all flavors including the sausage roll, which also has a funny taste to it.
Good Luck Dissatisfied consumer
Good Day Mr PF Koch
We at Heinz Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 18-01-141.
Kind Regards
Heinz Customer Care
*** - AT
Good Day Mr PF Koch
We at Heinz Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 18-01-141.
Kind Regards
Heinz Customer Care
*** - AT
