AA
Andre A

1 reviews | Active since Oct 2009

18 Apr 2015, 10:47

Pies missing from package

Good day<br> Our family absolutely love's your pies.<br> Unfortunately we have now, for the second time in recent months, found that the package only contains 5 pies instead of the 6 as indicated on the package and paid for by us.<br> We purchased 6 boxes online from Pick n Pay on the 16th and opened a box of pepper steak pies on the 17th (the only number I find on the container is the barcode - ***497). There were only five pies in the container and not the six we paid for.<br> I realise that this is difficult to prove to the shop so will not be making an \issue"of trying to return it"

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Replies (1)
Heinz
Heinz's reply20 Apr 2015, 13:48
Official
Hello ackermaj,

Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.

Your complaint has been forwarded to the relevant Factory for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident.

Your Ref: 15-04-256 as discussed with our consultant.

Kind Regards
Heinz Customer Care
*** - AF

Best regards,