DA
Denise A
1 reviews | Active since Oct 2021
15 Feb 2022, 09:20
Pathetic and no response till date
Really upset as I have gotten no response from the heinz team I have bought a box of their cheese puffs which are a favorite of my family The puffs have all melted together and the cheese has oozed out and is now resembling a very messed up macaroni dish .
I took all the precautions and always buy my groceries before I can get home which is about 15 minutes away .
I am now left with a product I cannot use as everything is mushed together. The email on their box is defective this leaves me outta pocket and with no product that I can salvage and use . Disgusting service from them to ignore and email and not responding in 24 hours
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Heinz's replyOfficial
17 Feb 2022, 11:59Good day
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant:PFW22-02-110 Kind Regards
Customer Care Line
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant:PFW22-02-110 Kind Regards
Customer Care Line
Heinz's reply17 Feb 2022, 11:59
Official
Good day
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant:PFW22-02-110 Kind Regards
Customer Care Line
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant:PFW22-02-110 Kind Regards
Customer Care Line