1 reviews | Active since Jul 2016
Packaging Probleem
<p>We do so love Mama's pies.......but I've got a big problem with the foil/tin holders where in the pies are presented. Not once but several times the past couple of months now we experienced that there's a problem whenever (after being baked) the pies STICKING to the foil/tin, as if they forgot to oil/grease the holders on the bottom of the casings.</p> <p>This results in the total deconstruction of a otherwise very good pie and this is not the right way to enjoy a nice pie. No problem with the contents of pies (peppersteak/steak and kidney my favorite)....yummy um. Thank you. </p>
We at Heinz would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16-07-261.
Kind Regards
Heinz Customer Care Line
********** 057 - LS
Best regards,
We at Heinz would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16-07-261.
Kind Regards
Heinz Customer Care Line
********** 057 - LS
Best regards,