1 reviews | Active since Jun 2016
Not 40 Mini Sausage Rolls, just 3 sour lumps of sour meat and pastry
Bought a box of the Party Pack 40 Mini Sausage Rolls on the 2nd of March. The box contained 3 lumps of frozen meat and pastry mushed. After managing to separate a few and get them in the oven, i saved a few more once they got soft. When i took them out they were sour. I expected they would be stuck together, it's common. But this was just terrible, the meat was all over the frozen pastry and i could not make 40 at all. And they were off. Terrible
Good Day Ms N Das Neves
We at Heinz Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 18-03-117.
Kind Regards
Heinz Customer Care
*** - AT
Good Day Ms N Das Neves
We at Heinz Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 18-03-117.
Kind Regards
Heinz Customer Care
*** - AT