1 reviews | Active since Jun 2011
No responce
<p>Hi there, i bought a few rolls of today puff pastry but noticed when i opned it that there were spots of mould on it. I have contacted you via your careline weeks ago and have had no responce. I have the pics if you would like to have a look. the expiry date is only in 2017. Kindly advise.</p>
We at Heinz Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17-01-99.
Kind Regards
Heinz Customer Care Line
***
Best regards,
We at Heinz Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17-01-99.
Kind Regards
Heinz Customer Care Line
***
Best regards,