MG
Michael G
1 reviews | Active since Mar 2009
28 Jan 2016, 11:13
Moldy pie and no feedback
I bought a man's meal steak and kidney pie on 19/01/2016. When I opened the pie to eat I spotted some green mold at the bottom of the pie. I took photos and send it through to costumer care via email with the date of production and barcode. Till date I haven't received any communication from them
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Heinz's replyOfficial
30 Jun 2016, 08:14We at Heinz would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16-01-275
Kind Regards
Heinz Customer Care Line
********** 057
Heinz's reply30 Jun 2016, 08:14
Official
We at Heinz would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16-01-275
Kind Regards
Heinz Customer Care Line
********** 057