BL
Bianca L
1 reviews | Active since May 2019
15 May 2019, 10:13
Mini Checken Rolls - false advertising
Good Day
I m very disspointed, I bought a pack of the mini chicken rolls to make for the school market day, upon getting them ready I found there were only 33 in the box. How can you advertise there is 40, i understand if there's 1 or 2 short but that many is just ridiculous. When i tried emailing my complaint to the address on the box i kept going an error back saying : "Security or policy settings at za.hjheinz.com have rejected your message."
Helpful (0)
Replies (3)0
Replies (3)
Heinz's replyOfficial
15 May 2019, 14:49Good Day Ms B Lotz
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail. Please contact us on *** and quote ***-05-123 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Heinz Customer Care
*** - AT
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail. Please contact us on *** and quote ***-05-123 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Heinz Customer Care
*** - AT
Heinz's reply15 May 2019, 14:49
Official
Good Day Ms B Lotz
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail. Please contact us on *** and quote ***-05-123 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Heinz Customer Care
*** - AT
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail. Please contact us on *** and quote ***-05-123 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Heinz Customer Care
*** - AT
BL
Bianca L's updateReviewer Update
15 May 2019, 15:05Good Day I did call back but was told the ref no is not loaded yet
BL
Bianca L's update15 May 2019, 15:05
Reviewer Update
Good Day I did call back but was told the ref no is not loaded yet
Heinz's replyOfficial
17 May 2019, 15:13Good Day Ms B Lotz
We at Heinz Customer Care would like to extend our sincere apologies for the experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: PFW19-05-123.
Kind Regards
Heinz Customer Care
*** - AT
We at Heinz Customer Care would like to extend our sincere apologies for the experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: PFW19-05-123.
Kind Regards
Heinz Customer Care
*** - AT
Heinz's reply17 May 2019, 15:13
Official
Good Day Ms B Lotz
We at Heinz Customer Care would like to extend our sincere apologies for the experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: PFW19-05-123.
Kind Regards
Heinz Customer Care
*** - AT
We at Heinz Customer Care would like to extend our sincere apologies for the experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: PFW19-05-123.
Kind Regards
Heinz Customer Care
*** - AT