1 reviews | Active since Jan 2018
mamas pies off/ stale
I emailed the company twice already with regards to pies bought that expires in 2 months and every pie was stale or off sour and terrible tasting this was mamas pies bought
its been a month and still no reply I tried contacting you directly but it seems like your customer service department doesn't respond to customers
Good Day Mr M Chetty
We at Heinz Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 18-02-270.
Kind Regards
Heinz Customer Care
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Good Day Mr M Chetty
We at Heinz Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 18-02-270.
Kind Regards
Heinz Customer Care
***