kK
kimbekker K
1 reviews | Active since Oct 2014
27 Aug 2015, 10:23
Mama's Pis have no filling
I often buy Mama's Pies especially the Cornish Pasty but lately I have not been able to find them. Eventually when I do get a box I am so disappointed. They are thin and consist of pastry only. I remember the days when the inside used to spill out all over your plate but now you need to look hard to find any filling amongst all the pastry. I hate complaining but I am very disappointed as Mama's Pies are not cheap and all I am paying for is just for a box of pastry.....definitely not worth it.
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Heinz's replyOfficial
28 Aug 2015, 12:39Hello KBekker,
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Your complaint has been forwarded to the relevant factory for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident.
We apologize for the inconvenience caused and look forward to be of further service to you.
Your Ref: 15-08-353 as discussed with our consultant.
Kind Regards
Heinz Customer Care
*** - AF
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Your complaint has been forwarded to the relevant factory for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident.
We apologize for the inconvenience caused and look forward to be of further service to you.
Your Ref: 15-08-353 as discussed with our consultant.
Kind Regards
Heinz Customer Care
*** - AF
Heinz's reply28 Aug 2015, 12:39
Official
Hello KBekker,
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Your complaint has been forwarded to the relevant factory for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident.
We apologize for the inconvenience caused and look forward to be of further service to you.
Your Ref: 15-08-353 as discussed with our consultant.
Kind Regards
Heinz Customer Care
*** - AF
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Your complaint has been forwarded to the relevant factory for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident.
We apologize for the inconvenience caused and look forward to be of further service to you.
Your Ref: 15-08-353 as discussed with our consultant.
Kind Regards
Heinz Customer Care
*** - AF