CR
Corne R

1 reviews | Active since Dec 2014

12 Sept 2016, 07:03

Horrible quality product and no quality assurance

<p>I bought a box of Today Sausage Rolls. At least 5 pies had no filling, and consisted only of the dough. </p>

0
Replies (2)
Heinz
Heinz's reply14 Sept 2016, 14:40
Official

Good Day Corne

We at the Heinz Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.

One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your correct contact telephone numbers?

Once again thank you for taking the time to discuss this complaint with us.

Kind Regards

Heinz Customer Care

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Heinz
Heinz's reply15 Sept 2016, 14:05
Official

We at Heinz Customer Care would like to extend our sincere apologies for the unfitting experience you had with the store / product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 16-09-159.

Kind Regards

Heinz Customer Care

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