FM
Faheemah M

1 reviews | Active since Feb 2016

28 Feb 2017, 15:36

Hairy

<p>On 02 February 2017, I purchased a Big Jack pie (Chicken and Mushroom) at Pick n Pay Sable Square, Milnerton/Cape Town.</p> <p>The following day I heated the pie and cut it into smaller, bite sized pieces. I then saw a long strand of black (hair-like) string in the pastry base. I lost my appetite and immediately returned the pie to pick n pay for a refund. </p> <p> </p> <p>I eat these pies regularly, as it is tasty and convenient, but this encounter has horrified me to my core. </p>

0
Replies (2)
Heinz
Heinz's reply06 Mar 2017, 16:20
Official

Good Day Ms F Majal

Thank you for bringing this matter to our attention.

We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.

Please contact us on *** and quote Ref: 17-03-61 for the complaint to be completed and escalated. A consultant is waiting to take your call.

Kind Regards

Heinz Customer Care

***

Best regards,

Heinz
Heinz's reply07 Mar 2017, 14:42
Official

Good Day Ms F Majal

Thank you for bringing this matter to our attention.

We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.

Please contact us on *** and quote Ref: 17-03-61 for the complaint to be completed and escalated. A consultant is waiting to take your call.

Kind Regards

Heinz Customer Care

***

Best regards,