JB
Jameela B
1 reviews | Active since Apr 2018
14 Jul 2019, 11:33
Forgein object
My husband bought pies for supper and to my disgust there is a piece of thread in the dough. I have tried to get hold of heinz but with no avail. This is pathetic quality and even worse customer service.
Helpful (0)
Replies (2)0
Replies (2)
Heinz's replyOfficial
16 Jul 2019, 11:14 Good Day We at Pioneer Foods Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation. One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers? Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
Pioneer Foods Customer Care
LS
Kind Regards
Pioneer Foods Customer Care
LS
Best regards,
Heinz's reply16 Jul 2019, 11:14
Official
Good Day We at Pioneer Foods Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation. One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers? Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
Pioneer Foods Customer Care
LS
Kind Regards
Pioneer Foods Customer Care
LS
Best regards,
Heinz's replyOfficial
22 Jul 2019, 11:30 Good day
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: ***-07-159. Kind Regards
Pioneer Foods Customer Care Line - LS
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: ***-07-159. Kind Regards
Pioneer Foods Customer Care Line - LS
Best regards,
Heinz's reply22 Jul 2019, 11:30
Official
Good day
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: ***-07-159. Kind Regards
Pioneer Foods Customer Care Line - LS
We at Pioneer Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: ***-07-159. Kind Regards
Pioneer Foods Customer Care Line - LS
Best regards,