LK
Lizelle K
1 reviews | Active since Mar 2015
24 Mar 2015, 13:36
Fly in Today Puff Pastry
I opened my puff pastry and noticed something black rolled into the dough (still on the blue covering).<br> With closer inspection I noticed it was a fly. A bit disintegrated, but the whole part of its body still there.<br> <br> I have photos to prove this.<br> <br> I immediately sent Heinz customer care [Email Removed] an e-mail together with the photos I took. This was on Saturday 21 March 2015.<br> <br> To date, I have had no response.<br> <br> I have asked them to keep correspondence on e-mail, as it is difficult for me to answer my phone at work.<br> <br>
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Heinz's replyOfficial
24 Mar 2015, 14:39Hello qlsakotze,
Thank you for contacting Heinz Customer Care and please accept our apology for the inconvenience caused.
Unfortunately due to the nature of your complaint telephonic needs to be made as there are some arrangements that needs to be made. Our consultants has been attempting to make contact with you unsuccessfully as the number provided constantly diverts to voice mail. A follow up email will be sent to your email address shortly regarding this matter.
Your Ref: 15-03-284
Kind Regards
Heinz Customer Care
*** - AF
Thank you for contacting Heinz Customer Care and please accept our apology for the inconvenience caused.
Unfortunately due to the nature of your complaint telephonic needs to be made as there are some arrangements that needs to be made. Our consultants has been attempting to make contact with you unsuccessfully as the number provided constantly diverts to voice mail. A follow up email will be sent to your email address shortly regarding this matter.
Your Ref: 15-03-284
Kind Regards
Heinz Customer Care
*** - AF
Heinz's reply24 Mar 2015, 14:39
Official
Hello qlsakotze,
Thank you for contacting Heinz Customer Care and please accept our apology for the inconvenience caused.
Unfortunately due to the nature of your complaint telephonic needs to be made as there are some arrangements that needs to be made. Our consultants has been attempting to make contact with you unsuccessfully as the number provided constantly diverts to voice mail. A follow up email will be sent to your email address shortly regarding this matter.
Your Ref: 15-03-284
Kind Regards
Heinz Customer Care
*** - AF
Thank you for contacting Heinz Customer Care and please accept our apology for the inconvenience caused.
Unfortunately due to the nature of your complaint telephonic needs to be made as there are some arrangements that needs to be made. Our consultants has been attempting to make contact with you unsuccessfully as the number provided constantly diverts to voice mail. A follow up email will be sent to your email address shortly regarding this matter.
Your Ref: 15-03-284
Kind Regards
Heinz Customer Care
*** - AF