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Keola F

1 reviews | Active since Jul 2019

29 Jul 2019, 15:20

Exposed product

I bought a box of 30 today's sausage rolls only to open the box and find holes in both the packaging ,I've tried emailing but my email keeps failing to deliver This is extremely disappointed as I used to buy these all the time

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Replies (3)
Heinz
Heinz's reply29 Jul 2019, 16:26
Official
Good Day Ms K Le Fleur We at Pioneer Foods Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.  One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?  Once again thank you for taking the time to discuss this complaint with us. 

Kind Regards
Pioneer Foods Customer Care
*** - AT

Best regards,

KF
Keola F's update29 Jul 2019, 17:36
Reviewer Update
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Heinz
Heinz's reply31 Jul 2019, 10:14
Official
 Good Day Ms K Le Fleur We at Pioneer Foods attempted to contact you regarding your complaint without success. If you can, please contact us on ***and quote ref PFW19-07-231. 

Kind Regards
Pioneer Foods
*** - AT

Best regards,