Th
Tyone heathfield-eliott
1 reviews | Active since Jul 2015
03 Aug 2015, 12:30
disgusting pies
I bought a box of pepper steak pies as i usually do. however after baking the pies i ate the first one a bit into a piece of sinue or lord knows what but it resembled a jelly like substance the size of a 5 rand coin, followed by another piece of this. i then emailed Hjheinz customer care with photos and the cant even call me to appologize. i am disgusted with them and the customer service or lack the of.
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Heinz's replyOfficial
04 Aug 2015, 16:04Hello TWHeathfield,
We at Heinz would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 15-08-40
Kind Regards
Heinz Customer Care
*** - AF
We at Heinz would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 15-08-40
Kind Regards
Heinz Customer Care
*** - AF
Best regards,
Heinz's reply04 Aug 2015, 16:04
Official
Hello TWHeathfield,
We at Heinz would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 15-08-40
Kind Regards
Heinz Customer Care
*** - AF
We at Heinz would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 15-08-40
Kind Regards
Heinz Customer Care
*** - AF
Best regards,