MG
Melisha G
1 reviews | Active since Jan 2013
13 Aug 2015, 21:11
Disgusting pie's by Mama's pie's
<br> I purchase a box of 6 chicken and mushroom Mama's pie's from Checkers in Waterfall centre, Gauteng. When I opened the box 3 of the 6 pies were broken and cracked. I had to only bake the 3 as the others would have oozed out the filling if baked. The filling also tasted disgusting. It was mushy and tasted nothing like chicken and mushroom. Those pies aren't cheap and I don't expect to get that pathetic quality. I have pictures of what I saw when I opened the box.
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Heinz's replyOfficial
18 Aug 2015, 16:02Hello mel262,
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Your complaint has been forwarded to the relevant factory for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident.
We apologize for the inconvenience caused and look forward to be of further service to you.
Your Ref: 15-08-174 as discussed with our consultant.
Kind Regards
Heinz Customer Care
*** - AF
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Your complaint has been forwarded to the relevant factory for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident.
We apologize for the inconvenience caused and look forward to be of further service to you.
Your Ref: 15-08-174 as discussed with our consultant.
Kind Regards
Heinz Customer Care
*** - AF
Heinz's reply18 Aug 2015, 16:02
Official
Hello mel262,
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Your complaint has been forwarded to the relevant factory for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident.
We apologize for the inconvenience caused and look forward to be of further service to you.
Your Ref: 15-08-174 as discussed with our consultant.
Kind Regards
Heinz Customer Care
*** - AF
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Your complaint has been forwarded to the relevant factory for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident.
We apologize for the inconvenience caused and look forward to be of further service to you.
Your Ref: 15-08-174 as discussed with our consultant.
Kind Regards
Heinz Customer Care
*** - AF