BB
Bianca B

1 reviews | Active since Sept 2019

06 Sept 2019, 19:16

Disgusted with quality and misadvertising

We have been big supports of Heinz sausage rolls for a long time. We use a minimum of 5 boxes of 30 a month. I am disgusted the last while with the quality of your pies. We have had "old pies" that were not filled properly, didnt puff as usual and now on a few occasions boxes with less then 30 pies in a box.

I have looked past this on numerous occasions because I guess not everything can be perfect all the time, but this is now more of an issue then not.

These sausage rolls are my families favorite and it works out perfect because 1 pack in the box is just enough for dinner time for my 2 boys, myself and my husband with a side serving of whatever we make. Tonight AGAIN there are only 12 pies in the packet and when I went to look in the other closed packet still in the box, in our freezer, low and behold only 13 pies in the packet.

I am absolutely disgusted that this is what we as clients have to deal with, clients who religiously support your company on a monthly basis.

Tonight I get to go to bed without dinner due to once again being *****ed out of the correct amount of pies.

You guys really need to check your quality control and quantity control as this is no longer in accordance to the quantity stated on your boxes and the quality is definitely non longer as it use to be.

0
Replies (3)
BB
Bianca B's update06 Sept 2019, 19:20
Reviewer Update
And from the looks of things, going through your companies reviews this seems to be a problem many others are experiencing. Seems we will need to find a new company to support.
Heinz
Heinz's reply09 Sept 2019, 11:19
Official
Good Day Ms B Bolton

Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.  Please contact us on *** and quote ***-09-73 for the complaint to be completed and escalated. A consultant is waiting to take your call. 

Kind Regards
Pioneer Foods 
*** - AT
Heinz
Heinz's reply10 Sept 2019, 09:30
Official
Good Day Ms B Bolton

We at Pioneer Foods would like to extend our sincere apologies for the experience you had with the product.  However, we also thank you for taking the time to inform us of your recent experience.  Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. Your reference as discussed with our consultant: PFW19-09-73.

Kind Regards
Pioneer Foods 
***- AT