VB
Vicky B
1 reviews | Active since Aug 2018
01 Aug 2018, 14:49
Complaint
I bought Mama's pies 6 per box but only got 5 the i also bought there today pies product 30 per box i bought 3 boxes thats 90 pies, as ek repacked it at home i only got 79 pies out of the 3 boxes so as i didnt have accesse to email at that moment my father emailed them a week later still no word so i emailed the 1/8 at 14:00 still no word. I budget my meals as we dont pay alot i lost my supper because of there product and they dont reply to the customer when they make contact to complain
Helpful (0)
Replies (3)0
Replies (3)
Heinz's replyOfficial
02 Aug 2018, 19:34Good Day Mrs V Barnardo
We at Heinz Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 18-08-34.
Kind Regards
Heinz Customer Care
*** - AT
Best regards,
Heinz's reply02 Aug 2018, 19:34
Official
Good Day Mrs V Barnardo
We at Heinz Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 18-08-34.
Kind Regards
Heinz Customer Care
*** - AT
Best regards,
VB
Vicky B's updateReviewer Update
02 Aug 2018, 19:45Very thankfull for responding
VB
Vicky B's update02 Aug 2018, 19:45
Reviewer Update
Very thankfull for responding
Heinz's replyOfficial
07 Aug 2018, 20:17Good Day Mrs V Barnardo
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Kind Regards
Heinz Customer Care
*** - AT
Best regards,
Heinz's reply07 Aug 2018, 20:17
Official
Good Day Mrs V Barnardo
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Kind Regards
Heinz Customer Care
*** - AT
Best regards,