1 reviews | Active since Jul 2013
Bad quality pies
<p>Over the past few months we have noticed a consistent decline in the quality of the filling of the pies.</p> <p>There is a lot more sauce than there is actual meat and the few actual meat pieces in the filling is tough and very sinewy. We end up only eating the sauce and the outer crust which is totally unacceptable.</p> <p>We have purchased a good couple of different boxes just in case it may have been one particular box but all the boxes of late we are not happy with.</p> <p>We will not be wasting our money on any Mamas pies again. Totally disatissfied.</p> <p> </p>
Good Day
We at Heinz Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17-01-113. Kind Regards
Heinz Customer Care Line
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Good Day
We at Heinz Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17-01-113. Kind Regards
Heinz Customer Care Line
***
Thank you Heinz for acknowledging my complaint and for taking the time to get a consultant to call me and address the issue. It is comforting to know that you care enough about your customers to take corrective steps in ensuring our taste satisfaction in your products.
Regards
Steven
Thank you Heinz for acknowledging my complaint and for taking the time to get a consultant to call me and address the issue. It is comforting to know that you care enough about your customers to take corrective steps in ensuring our taste satisfaction in your products.
Regards
Steven