sA
sedick A

1 reviews | Active since Feb 2015

12 Sept 2017, 16:43

A pie with no meat in it??? FALSE ADVERTISING

Good Day

I bought some packs of Mamas pies. My fiance decided to put some nice steak pies in the oven one night for supper only to find that the darn pies has no meat in it. just gravy. Has the quality of Mamas gone down so much since back in the day?

I am extremely dissapointed in these products. I consider it such a waste of money.

I am sure there are many people who feel the same way who just stops buying these products at the end of the day.

0
Replies (3)
Heinz
Heinz's reply13 Sept 2017, 16:11
Official

Good Day

We at Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.

One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact telephone numbers?

Once again thank you for taking the time to discuss this complaint with us.

Kind Regards

Heinz Customer Care

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sA
sedick A's update13 Sept 2017, 19:21
Reviewer Update
hi good day My number is ********** 777
Heinz
Heinz's reply15 Sept 2017, 11:10
Official

Good Day Mr S Abraham

We at Heinz Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product.

However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 17-09-176.

Kind Regards

Heinz Customer Care

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