1 reviews | Active since Feb 2013
400G 'TODAY PUFF PASTRY' ACTUALLY WEIGHS 300G!!!!
I bought a few packets of TODAY Puff Pastry (400g packs). It just felt really thinner than usual, and as I have had this problem previously, I weighed the packs when I got home. I was so shocked - each and every pack weighed about 320/330g INCLUDING the packaging!! I then went to Woolworths and bought a 400g pack. The Woolworths pastry weighed 430g incl packaging. I then sent an email to HJ Heinz / Today Puff Pastry informing them of this, and explained that I DID NOT WANT TO RECEIVE their usual coupons and standard letter apologising for the inconvenience etc. I was informed that this matter will be 'escalated' and I will hear from them shortly.<br> Lo and behold, what did I receive in the post today... a letter of apology and a R40.00 voucher.<br> This is so *********, and I feel something more should have been done on their part, instead of trying to shut me up with a voucher and a standardised letter. I want answers as to why and how this happens to us, the unsuspecting consumer.
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
Ref: 15-11-72.
Kind Regards
Heinz Customer Care
*** - LS
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention.
Ref: 15-11-72.
Kind Regards
Heinz Customer Care
*** - LS
