ORDER 1833 - Stalled Updates and Pathetic Customer Service

Absolutely pathetic customer service, even worse communication and unable to perform a basic modern online service. Apparently, their MD himself is above reply to NORMAL customers. Please see the breakdown of my communications below:

28/11/2024 - Order placed and paid for at 15:27pm 28/11/2024 - Order #1833

29/11/2024 - I received an email to say my order is on it's way at 10:24am 29/11/2024 - On the Aramex tracking (***), it says Label added to shipment, shipment now waiting to be handed to the last mile courier. 29/11/2024 - Note, this is the LAST UPDATE ON THE TRACKING as of 16:42pm on 04/12/2024 (6 days later)

02/12/2024 - I email for an update at 07:04am, as per: If you have any questions, reply to this email or contact us at *** 02/12/2024 - Your message wasn't delivered to *** because the address couldn't be found, or is unable to receive mail. 02/12/2024 - I forward it again at 07:10am to confirm it was a temporary issue, that email comes back undelivered as well. 02/12/2024 - At 07:15am I log the web ticket 111798. I have heard nothing from the company and there is no tracking updates at this time. 02/12/2024 - Around 14:06pm I log another web ticket, including more details. Ticket number 111810.

03/12/2024 - At 10:07am I receive a response on ticket 111798, asking for my order number. WHICH WAS IN THE TICKET DESCRIPTION (Attached) 03/12/2024 - I respond almost immediately at 10:09am, with the ticket number 1833 03/12/2024 - Over 2hrs later at 12:32pm I receive a reply to say they HAVE followed up and I will received feedback (Attached) 03/12/2024 - At 18:13pm, after hearing nothing more than 5hrs later, I ask what is the feedback from that initial team discussion. 03/12/2024 - I also inform them that the customer support email provided, does not work.

04/12/2024 - It is now more than 16hrs later since I have heard from them, after being told I would receive feedback. 04/12/2024 - As of 16:56pm the order tracking from Aramex HAS STILL NOT CHANGED (Attached) 04/12/2024 - As of 16:56pm I have still not received any reply to web ticket 111810 logged on 02/12/2024

05/12/2024 - Checked at 09:03am, no updates or responses from the day before. 05/12/2024 - At 09:40am my wife called them on *** and was told ALL MANAGERS are in a meeting. They will call her back. 05/12/2024 - The person this call confirmed that we already know, nothing has been handed to the courier yet (Ghost Order). 05/12/2024 - At 10:34am I emailed them again, telling them that it has now been 2 days since they said I would get feedback. 05/12/2024 - As of 13:40pm , NO CALLS , NO EMAILS from anyone on this mailing list, and NO UPDATE ON THE SHIPMENT TRACKING 05/12/2024 - It is now 3hrs since the call my wife made.