Non existent 'service'

We have been drinking the Two Oceans wines for years - both the Cabernet Sauvignon-Merlot and the Sauvignon Blanc. No issues until last week - we were opening a 3-litre box of Cabernet Sauvignon-Merlot and the tap came away from the bag with wine spilling all over. We posted on the Heineken website but no response. We then posted on the Two Oceans Facebook page, twice - no response. What an arrogant company. You will not be seeing one more cent from us - and we know that Distell is now part of Heineken beverages so that means we will also not be purchasing Gordon's Gin nor Amarula - we will support those companies that appreciate their customers.