Below par Millers

I don't think they deserve 1 star rating.

I had bought a 6 pack of Miller beers on 2018/03/18 from a local bottle store. I noticed an awkward taste and went back to the bottle store and it was exchanged. The second 6pack I received also had that awkward taste but this time around I called the contact centre 2018/03/19.

I was assisted by a lady who claimed that she's the only customer care consultant for Heineken SA. She sent out DHL to come and collect my beers and promised to compensate me of which they did 9 days later 2018/03/27.

Whilst waiting for my compensation I decided to drive 10kms further to purchase a 6pack thinking that its my local bottle stores batch that had a problem since there was no communication regarding this matter. I experienced the same problem with the beers and I called the contact centre again.

I spoke to the same lady and she confirmed that she's the only customer care consultant at Heineken SA. she told me that I have been over compensated the 1st time around and there's nothing she can do for me now. She made it sound like I'm trying to score myself more beers and neglecting the fact that I've been inconvenienced. In not so many words I think she was trying to tell me to seek an alternative of which I will.

Why has there been no communication sent out regarding this matter to avoid us loyal consumers of the brand any inconvenience? Why is Heineken SA distributing poor quality to their consumers? Worst of all why do they think I'm trying to score???

Thank Heineken SA and Chane Pretorious for driving me away from Miller!!! my case number is CRM: **********