Worst Service

I have an account with Heineken and I have been placing orders with the company for the past couple of weeks we as customers have had to hold for more than 45 minutes placing an order I then tried to contact the call center supervisor who goes by the name of "Mr Ralch" I was then placed again on hold as the management does not want to assist customers who have to pay and hold on for 45 minutes on average just to get assistance. I feel that for company as large as Heineken this is by far the worst way to treat your customers and make them pay for the bad service , I have been in this business for more than 9 years and this is the most arrogate , rude and shameful disregard for customers ,Jacob Zuma clearly has competition.