Heidelberg Nissan Auto City
Unclaimed Business
|3.7|3 Reviews (last 12 months)|This business does not respond to reviews
Heidelberg Nissan Auto City
Unclaimed Business
|3.7
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
3.7|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMK
Mavis K
1 reviews | Active since Aug 2022
5 Jun 2026, 12:55
undisclosed shortfall and vehicle finance agreement , did not properly give a breakdown on the trade inn vehicle ,
Complaint regarding undisclosed shortfall and vehicle finance agreement , I purchased a vehicle from Autocity and I drove it for less than 6 months , during this period , the vehicle experienced continuous mechanical problems , I returned the vehicle to the dealership several times for repairs , however the issues persisted. due to the ongoing mechanic problem , i informed the dealership that i was no longer happy with the vehicle and no longer wished to keep it. I was then advised the sales representative that the dealership would take the vehicle back , and we proceeded with discussions for another vehicle. However , during this process I was never properly informed or clearly advised that there would be a shortfall amount of proximately R 100 000 carried over into the new vehicle I feel extremely disappointed and misled by the way this transaction was handled. has the shortfall and its financial impact been properly and explained to me beforehand , I would have reconsidered entering into the new agreement. Ive been going to the dealership to discuss my financial situation and enquire whether my finance agreement could be restructured d to make the monthly installment more affordable, Unfortunately, I was informed that they are unable to make any changes to the agreement because the deal has already been finalized and closed. The dealership advised me to contact the bank directly to explore possible restructuring options. i subsequently contacted the bank and as informed that my current agreement is already financed over 98 months, which is the maximum term available. I was also advised that the agreements is on a fixed interest repayment structure, making it difficult to extend the repayment period any further. As a result of this undisclosed shortfall, my monthly installment is now approximately R 8000, which is unaffordable and places me under sever financial pressure . i believe this situation is unfair , especially considering that i has only driven the original vehicle for less than 6 months and that vehicle has recuring mechanical issues from the beginning
Helpful (0)
|Replies (0)MK
Mavis K
1 reviews | Active since Aug 2022
5 Jun 2026, 12:55
undisclosed shortfall and vehicle finance agreement , did not properly give a breakdown on the trade inn vehicle ,
Complaint regarding undisclosed shortfall and vehicle finance agreement , I purchased a vehicle from Autocity and I drove it for less than 6 months , during this period , the vehicle experienced continuous mechanical problems , I returned the vehicle to the dealership several times for repairs , however the issues persisted. due to the ongoing mechanic problem , i informed the dealership that i was no longer happy with the vehicle and no longer wished to keep it. I was then advised the sales representative that the dealership would take the vehicle back , and we proceeded with discussions for another vehicle. However , during this process I was never properly informed or clearly advised that there would be a shortfall amount of proximately R 100 000 carried over into the new vehicle I feel extremely disappointed and misled by the way this transaction was handled. has the shortfall and its financial impact been properly and explained to me beforehand , I would have reconsidered entering into the new agreement. Ive been going to the dealership to discuss my financial situation and enquire whether my finance agreement could be restructured d to make the monthly installment more affordable, Unfortunately, I was informed that they are unable to make any changes to the agreement because the deal has already been finalized and closed. The dealership advised me to contact the bank directly to explore possible restructuring options. i subsequently contacted the bank and as informed that my current agreement is already financed over 98 months, which is the maximum term available. I was also advised that the agreements is on a fixed interest repayment structure, making it difficult to extend the repayment period any further. As a result of this undisclosed shortfall, my monthly installment is now approximately R 8000, which is unaffordable and places me under sever financial pressure . i believe this situation is unfair , especially considering that i has only driven the original vehicle for less than 6 months and that vehicle has recuring mechanical issues from the beginning
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NH
Nellie H
1 reviews | Active since Mar 2024
13 Nov 2025, 17:13
Thank you for your p...
Thank you for your prompt service and client support, advise excellent and would recommend anybody to ask for assistance from Kathutselo Nissan Heidelberg with a good heart, he went the extra mile what a pleasure dealing with Nissan Heidelberg!
Helpful (0)
|Replies (0)NH
Nellie H
1 reviews | Active since Mar 2024
13 Nov 2025, 17:13
Thank you for your p...
Thank you for your prompt service and client support, advise excellent and would recommend anybody to ask for assistance from Kathutselo Nissan Heidelberg with a good heart, he went the extra mile what a pleasure dealing with Nissan Heidelberg!
0
Replies (0)