What warrantee??

on 5 May 2015 I had a Heat Tech geyser installed due to my previous geyser was leaking.<br> The geyser worked perfectly until that next Sunday 10 May 2015.<br> I woke up on Monday to cold water and went to work hoping it is ripple control due to load shedding.<br> I came home early to check on the geyser and the water was cold.<br> I called my plumber to report the fault and he came out the same day.<br> he identified that the thermostat has shorted and said that he cannot touch it due to warrantee issues.<br> He proceeded to log a call with the call centre. REF No SC09014<br> I received a call from Always on Call Plumbers who will be at my house the next day.<br> Marinda confirmed for 11:00 on 12 May.<br> The plumber arrived at 13:15 afer numerous calls to them<br> The claim was rejected due to tampering but a call was made to my plumber who assured me this was not the case.<br> No effort was made to prove it to me and the plumber has no manners in explaining it to me.<br> I am disgusted with the service and I sincerely hope my path never crosses Always on call or Heat Tech again.<br> I will gladly write a full report on the matter. Hellopeter does not allow sufficient characters