Poor Service

My geyser burst almost a month ago but was under warranty so heat tech sent out a plumber to replace the geyser. The new geyser could apparently not fit in the allocated space, so the plumbers left it uninstalled.

After consultation with a private plumber, I was informed that it was able to fit.

It is common knowledge that when an item is under warranty & there is a mishap, the complainant should be put back into the position that they were in before the mishap.

Heat tech now refuses to take responsibility or to install the new geyser. They have informed me that I should install the geyser on my own (and at my cost).

I have been trying to contact heat tech for the past month for the installation and to date, I have had no joy.

This situation is frustrating and the service I received was poor & disgraceful.

I will never support heat tech again !