Poor service

A call was logged on 17th September 2019, reference number: SC31785, I was called at about 10:00 am on the same day, asking me if I would be able to accommodate someone to inspect the geyser which had burst.

The technician allocated to my job, arrived on the same day and confirmed that the geyser did in fact burst and is still under warranty. The next day I received a call from Heat tech's outsourced provider that the geyser will be replaced on 18th September 2019. The plumber arrived at my premises at 17:30pm, looking extremely exhausted. He said he will not be able to replace my geyser as they would need a team of 4 x individuals, a bigger ladder and he said the geyser would not fit through the trap door. He then left my site.

On Thursday, 19th September 2019, after numerous calls to Heat tech's outsourced provider they confirm the plumber will be on my site after 14:00pm.

The Plumber arrived at my site at, 17:45, a team of two individuals arrived and they were able to install the geyser through my trap door with a smaller ladder. they left my site around 19:30. I was extremely happy as we had been without hot water for a number of days. The next day, 20th September 2019, I received a call from their outsourced provider, I assumed this was a just going to be a follow up call to see if all is in order.

I was then advised that they installed the wrong geyser in my house. The team then had to uninstall my geyser and re install the correct geyser.

Poor service, dont repond to complaints... never provide feedback.