Lack of service ethics

My new geyser that is still under warranty has been leaking for five days and the plumbers responsible came and 'supposedly fixed the problem. Then two days later after the leak had not stopped, another plumber had to come and verify that the leak was on the geyser itself and could not fix it due to the warranty. Then Rapid Plumbers refused to accept responsibility leaving a single mother with a two month old baby with a leaking geyser over the weekend because she could not care about giving good quality service, but preferred to have a bad attitude and refused to answer the phone over the rest of the weekend. How mature an attitude!!! I am referring to the receptionist at Rapid Plumbers.