Heat Tech room for improvement

The service is very poor. Have one service provider for the whole Vaal. Internal communication needs to improved- Call center logs call the service providers is not aware of the calls? The team lead on standby also cannot make decisions in cases of emergencies. The company warehouse closes but does not ensure that the service providers have stock over this period resulting in clients being in a compromised situation. Overall Heat tech needs to review its services and fill the room for improvement. Tnx