Heat Tech Geysers HOODWINK customers

I had a 200l geyser replaced via my insurance in September 2016. In August 2017 (after 11 months only) the element and thermostat stopped functioning and needed replacement. These components are supposed carry a ONE YEAR company guarantee. However, Heat Tech refused to honour their guarantee as their contention was that an electrical fault, or faulty installation of the geyser nullified the guarantee. Utter nonsense! If that were the case the geyser would have given problems much earlier. In addition, they are trying to pass the buck onto the innocent insurance plumbers who had carried out the installation. I had to pay cash for the replacement of the electrical components and labour costs. When I called their call centre, both Charmaine and Raymond were rude, unfriendly and unprofessional. I was also told that there are terms and conditions that apply to the one year guarantee - which is not told to the unsuspecting customer. They have no customer service s****s whatsoever, and Heat Tech are misleading the public with their FALSE ADVERTISING of the one year guarantee on electrical components. I strongly advise all South Africans NOT to purchase Heat Tech geysers, as the company looks for reasons to DISHONOUR guarantees. As consumers, we purchase a product based on the guarantee promised. The company does not tell the customer that there are terms and conditions attached to the guarantees. Heat Tech geysers need to be boycotted! To add insult to injury, Heat Tech sent out their plumbers, Mr Drain ***ner - Richard), who seem to be running a 'shady' business. When I paid for the job, Mr Drain did not have an invoice book or receipt book. I had to get them to give me a handwritten receipt, as proof of payment for the job undertaken. I have called Richard and messaged him several times to mail my receipt to me, but he has been evasive. Eventually, when I messaged on o6/09/17 to say that it is ridiculous that he still hadn't mailed my receipt, he arrogantly messaged back, "Well now I defiantly will not"! Incidentally, he spelt 'defiantly' wrong - should have been 'definitely' - lol. Perhaps he is doing the same to many other customers for tax avoidance. Perhaps SARS need to be alerted to investigate Mr Drain. Even the workmanship of Mr Drain is pathetic - they messed up my ceiling with water. Stay away from Mr Drain, too!!!