Heat Tech After Sales Service

A call was logged with Heat Tech Friday 29 May 2020 12:17, for geyser not heating up. When I phoned later the same day 16:15, the lady I spoke to said Heat Tech has a 24 hour time to respond to call. When I phoned in again Saturday at 12:18, I spoke to a different person who told me the call was only logged that Saturday?? After great frustrations and a lot of time and money wasted on phone calls, Heat Tech supp**** me with the plumbers contact details who is supposed to attend to this call. Peter from Oxy Ross told me he only received this call on Saturday, he is not working over weekends and can only respond to call on Monday morning.

After the plumber attended to the call, they told the client the geyser's warranty is now void, due to hot connection between thermostat and element, as a result they will not be able to assist under warranty as they do not cover burned components. As a plumbing company this is the 3rd time in less than 1 year where Heat Tech voided the warranty due to same problem. So what are they covering then??

Please do not buy any type of Heat Tech products, as they do not honer there warranty like they advertise. Heat Tech after sale service is useless. There phone lines is always busy, they do not return your calls or messages. They do not even have a supervisor one can speak to. This is an absolute disgrace for a company like Heat Tech!!