Disgusted with customer service at service department

<p>I have been battling for over 2 weeks in tryign to source an anode for my 100l geyser. I contacted the service department and lodged a complaint on how long i am trying to get this part (more than 2 weeks). I had them send out a plumber who gave me a quote of R1000 to replace and fit the anode. All i wanted is for them to supply me with the anode which i was prepared to pay for, i have a plumber who would do the fitting. i was attended to telephoncially by a lady by the name of Nikki shaikjee who is an absolute embarassment to customer service. she was rude and absoloutely unhelpful! basically sent an email back as follows: "</p> <p>Hi, The call is cancelled because it is out of warranty and my tech thrision did give you a quote you refused .</p> <p> Awaiting a part from melcum kindly deal with him "</p> <p> </p> <p>I hope that a senior person can contact me regarding my concern. i am battling with 2 weeks woithout a geyser and to top it all get helped by someone who lacks professionlism. </p>