Healthy Hounds waste of money and time

DISSAPOINTED! There is merit to this method of finding your missing pet, but Healthy Hound make you believe that there is a high success rate and play a bit on your very desperate emotions, as in our circumstances, and it was a bit of a farce in the end. We paid an upfront amount of R3580, before they even consider coming out. Very difficult to communicate with them, and also unresponsive (only reply if you insist many times), but they came anyway on a Saturday (after a couple of days we first contacted tehm), to hunt for our missing cat. The dogs apparently took a scent (we are in large security estate) and we were off down the road, and up some other roads - a very unlikely route for a cat to travel along the roads, and after a while they said, the dogs are tired, let’s go try somewhere else. So we took them all (dogs included) to where our cat was possibly spotted by fellow residents (an office park) for the dogs to sniff around (many other feral cats in this area) and they said this is positive and our cat has definitely been there. Then after a while they gave up and said they think they will come the next day, They left and did not want to commit on when they will come the next day. The next day (Sunday) no one pitched, and we try to communicate with to ask when will they come and nothing, until many retries, they responded that they can come on a Tuesday at 7:00am, which was not ideal as it would be easier to search on a Sunday when all was quiet. We tried to contact them further an arrange a sooner time, but there was not a response at all from them. Furthermore when we asked them in one of our many attempts to get them out on Sunday, if the second spot we took them to was a likely place our cat could be, the answer was a bit different ro the day before, saying no, they don’t think so, as the scents there were too contaminated. So feel a bit **********, and played a bit on our emotions, and actually was a bit angry, as it took our time away to search for our cat in other methods. They will tell you that there is no guarentee, but there dogs know immediately from smelling in your house which animal is missing and that they will find that specific animal (sounded a bit sketchy) and also told that they have a high success rate in estates, especially with cats They spendt 2 hours humouring us and augmenting their story with many untruths and then left and did not come back again or give any useful info if a scent of our cat was even found.