CA
Chris A
1 reviews | Active since Aug 2025
06 Aug 2025, 09:21
Full of excuses and providing false information, saying the order has been delivered, but no parcel. Seems like they use AI for replies.
I placed and paid for my order with Healthwise South Africa, but to date, I have not received the products. Despite multiple attempts to reach out, I have been met with standard copy-paste apology emails and no real assistance.
There is no telephone number listed on their site, and no human interaction available — only automated or templated email responses. I’ve asked three separate times for my waybill number, which is essential to track my delivery, but they’ve completely ignored every request. Even the courier company is unable to help without the waybill.
This entire experience has been deeply unprofessional and frustrating. I expected better. I would not recommend ordering from Healthwise until they improve their communication and customer support systems.
Helpful (0)
Replies (2)0
Replies (2)CA
Chris A's updateReviewer Update
07 Aug 2025, 14:41Worst Online Shopping Experience – HealthWise South Africa (Order #1330)
I honestly cannot believe the utter lack of service and accountability from HealthWise South Africa.
I placed an order (Order #1330) and selected express delivery with insurance, only for the parcel to be marked as “delivered” — yet nothing arrived. No call, no knock, no waybill, no delivery… just excuses.
After several emails, I was still not given a waybill number. I asked repeatedly and was only met with vague responses and zero urgency. I had to beg for basic information just to contact The Courier Guy myself.
I’ve used many online suppliers before, and never — never — have I experienced this level of incompetence and disregard for the customer.
Let this be a warning:
🚫 No communication
🚫 No delivery
🚫 No accountability
🚫 No urgency
🚫 Just excuses and poor follow-up
🚫 No communication
🚫 No delivery
🚫 No accountability
🚫 No urgency
🚫 Just excuses and poor follow-up
If this is how you treat paying customers, I will absolutely never support your business again. And I’ve already found a more professional and reliable supplier — one that actually delivers what they promise.
HealthWise, you seriously need to up your game or close shop. Your service is unacceptable.
— Chris
CA
Chris A's update07 Aug 2025, 14:41
Reviewer Update
Worst Online Shopping Experience – HealthWise South Africa (Order #1330)
I honestly cannot believe the utter lack of service and accountability from HealthWise South Africa.
I placed an order (Order #1330) and selected express delivery with insurance, only for the parcel to be marked as “delivered” — yet nothing arrived. No call, no knock, no waybill, no delivery… just excuses.
After several emails, I was still not given a waybill number. I asked repeatedly and was only met with vague responses and zero urgency. I had to beg for basic information just to contact The Courier Guy myself.
I’ve used many online suppliers before, and never — never — have I experienced this level of incompetence and disregard for the customer.
Let this be a warning:
🚫 No communication
🚫 No delivery
🚫 No accountability
🚫 No urgency
🚫 Just excuses and poor follow-up
🚫 No communication
🚫 No delivery
🚫 No accountability
🚫 No urgency
🚫 Just excuses and poor follow-up
If this is how you treat paying customers, I will absolutely never support your business again. And I’ve already found a more professional and reliable supplier — one that actually delivers what they promise.
HealthWise, you seriously need to up your game or close shop. Your service is unacceptable.
— Chris
CA
Chris A's updateReviewer Update
18 Sept 2025, 02:20So after numerous attempts to get these ****mers to deliver my parcel or refund my money, I have given up. It has been close to 3 months now. They use a company called Buffalo Couriers. WATCH OUT FOR THESE *******. You will NOT get your goods ordered.
CA
Chris A's update18 Sept 2025, 02:20
Reviewer Update
So after numerous attempts to get these ****mers to deliver my parcel or refund my money, I have given up. It has been close to 3 months now. They use a company called Buffalo Couriers. WATCH OUT FOR THESE *******. You will NOT get your goods ordered.