Faulty products

I am extremely disappointed with the service I received from Health Twin Supplements. I purchased a product in-store, and at no point was I informed of a strict 7-day return or exchange policy. The product was unopened and unused. When I eventually used it for the first time—just over a week after purchase—I discovered that the bottle was faulty and would not close properly.

When I returned to the store to request assistance or an exchange, I was told that I needed to contact MPL directly, despite the fact that I bought the product from their store. The store made no effort to assist or take responsibility, which is both inconvenient and inconsistent customer service.

If a product is faulty, unused, and purchased within the same month, I believe the store should take accountability and assist the customer instead of redirecting them elsewhere. This experience has left me frustrated and disappointed, and I would not recommend a store that avoids responsibility when genuine issues arise.