Shocking Treatment after purchase

I had such high hopes for my recliner & the company that I purchased it from, alas it is not meant to be for either.

It has been almost 2 weeks since I received my rise & tilt recliner. I notified the salesman & delivery man that the recliner has issues but to date, the only replies I have received are a text from the salesman that the issues would be sorted out & a phone call from the delivery man that I short paid due to different totals on the order form & delivery note. This has made me very upset, it was not a cheap purchase for an unemployed person who is physically disabled with medical issues & I now have back pain due to the recliner.

I was very impressed with the service & speed at which I received from Willowbrook for the demo & sales but little did I know that it was just to get the sale & receive the finances & that after the sale & delivery, that service would disappear.

I am now highly upset, I have waited until 5pm Tuesday 18/12/2018, since Monday was a public holiday and still nobody has contacted me.

I have also emailed twice (including the parent company, Healthcare & Mobility Africa), plus I have called & texted the salesman but to no avail, I get empty promises, no replies to my email & head office doesn't even have the dignity to give me a call.

I therefore want to return the recliner with a full refund. If I am not taken seriously, I will have to send medical expenses incurred for treating my back to Willowbrook, along with me going public with what has happened.