Poor service

We purchased an adjustable bed from Adjust4Sleep, as advertised on TV, in July this year. The agent previously came to demonstrate the bed and what functions there are. It was a single bed with a standard mattress, which at the time was feeling fine. As my husband and I both suffer from neck, back and joint pains, we were told that this bed could assist with that. We received our bed on the 21st of July and on the 25th we informed the agent, Christo, that we are not satisfied. He said he will contact his boss who would phone us. After about a week the manager in Cape Town phoned us, Steven, if I recall correctly telling us that we had to adjust the bottom slats to adjust the softness of the bed, which we did. Still it was the same. My husband phoned Christo several times, getting no answer or reply to whatsapps. It's about 2 months now and we haven't heard back from him.

We feel that we paid a pretty penny for this bed and were very excited when it arrived here. The fact that they don't have a return policy or cool-off period after you receive the goods, are unacceptable to us. How can a company selling goods, not have a return policy at all, only on the offer to purchase there is a cool-off period.