BP
Babu P
1 reviews | Active since Sept 2024
07 Dec 2024, 09:40
I bought a Apex model mobility scooter
I bought a Apex model mobility scooter. On the first occasion I used it it cut off and had to be pushed back to the vehicle. I called the customer care line they don't assist on weekends. I was promised to get a call on Monday 25 November till today 7 December I did not receive a call. Today 7 December the scooter is stuck again and keeps beeping doesn't want to move call customer care and same story the cannot help have to wait for Monday. Please do not buy this product there is no after sales service as they promise. It is a total waste of money and an embarrassment to push the scooter back to the vehicle.
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Healthcare and Mobility Africa's replyOfficial
10 Dec 2024, 15:37Dear Babu P
Thank you for bringing this matter to our attention. As we do not operate 24/7, we ask that should you again require any assistance with regards to your mobility scooter, to kindly rather contact us during office hours, Monday to Friday. Should you need assistance over a weekend or after hours, we ask that you kindly refer to your user instruction manual. We do believe that our customer care department has been in contact with you since.
Kind Regards
The Team @ Healthcare and Mobility Africa
Thank you for bringing this matter to our attention. As we do not operate 24/7, we ask that should you again require any assistance with regards to your mobility scooter, to kindly rather contact us during office hours, Monday to Friday. Should you need assistance over a weekend or after hours, we ask that you kindly refer to your user instruction manual. We do believe that our customer care department has been in contact with you since.
Kind Regards
The Team @ Healthcare and Mobility Africa
Healthcare and Mobility Africa's reply10 Dec 2024, 15:37
Official
Dear Babu P
Thank you for bringing this matter to our attention. As we do not operate 24/7, we ask that should you again require any assistance with regards to your mobility scooter, to kindly rather contact us during office hours, Monday to Friday. Should you need assistance over a weekend or after hours, we ask that you kindly refer to your user instruction manual. We do believe that our customer care department has been in contact with you since.
Kind Regards
The Team @ Healthcare and Mobility Africa
Thank you for bringing this matter to our attention. As we do not operate 24/7, we ask that should you again require any assistance with regards to your mobility scooter, to kindly rather contact us during office hours, Monday to Friday. Should you need assistance over a weekend or after hours, we ask that you kindly refer to your user instruction manual. We do believe that our customer care department has been in contact with you since.
Kind Regards
The Team @ Healthcare and Mobility Africa