Health Care Mobility Africa

Dear Conrad S,

We are rather confused by your review and your vague statements regarding amendments and discounts as they had nothing to do with your interaction with us. Furthermore, you have provided no background information to substantiate your poor review of us, so allow us to provide that information. 

Due to your son using the bed for longer periods of time than it was intended (and we were not initially advised of this) the body impression on his mattress was more pronounced than expected as it had less time to recover.  To assist, we provided you with an new upgraded mattress better suited for your sons usage and you were only required to pay the difference between the two mattresses despite the fact that we had to discard the original mattress.  As it was a costly exercise for the company, we required, the rather comparatively small payment, before delivery.  However, you wanted to pay a deposit and the balance on delivery and we accommodated this and accepted your terms.  On the second occasion, you required the bed to be disassembled, moved to another room and reassembled. For this service, there is a fee and we require the payment prior to sending out our technicians.  Once again, you wanted to make payment once the move was completed.  As you were not satisfied with the response from our Customer Care department, a Senior Manager called to explain our policy and why we require payment prior.  This was agreed upon and once payment was received, we arranged and completed the move within 24 hours of receiving the payment.

What is particularly confusing is that on our paperwork, written by your wife we believe, is "great service - thank you".

While we cannot always accommodate the clients demands, we believe we attend to our clients in a fair and responsible way while adhering to best business practices.

You can be assured that we will continue to provide you with the very best customer service.

Yours Sincerely,

The Team @Adjust4Sleep