1 reviews | Active since Nov 2017
Adjust4Sleep bad after-sale service
Very comfortable bed!!! However, we recently bought a bed in Jhb. Custom made for me and my very big and tall husband. Due to the size of the bed (single & quarter in one base) the bed is broader than its length. During installation the guys didn't realize that and tried to fit it the wrong way. That must have damaged the frame...? On the second day my husband noticed that his side of the bed was bent at the head side. Informed them immediately, sent photographs etc. After more than a week a technician came to fix the damaged part - manager insisted that it was broken by us... no guarantee applicable, had to pay for the repair. We are really disappointed by the service and attitude of the company. One would expect their after sale service to match their very thorough and comprehensive assessment, demonstration and quotation when selling the R88 000 bed to us! Quote started at R117k but ended up at R88k after a few discounts.......that should have indicate problems to come.
After installation, the bed was in perfect working order as attested by the delivery photo, delivery note and signed customer handover document. Furthermore, we advise our clients on the swing tag, affixed to your remotes, and on the delivery handover document to ensure that the bed is in its flat position when not in use and that you do not sit on the adjustable section of the bed when it is raised as it may damage the mechanism (normally the arm of the mechanism). It was clear that the arm was damaged through misuse and not following these guidelines despite our best efforts to inform you of the proper use and care.
After installation, the bed was in perfect working order as attested by the delivery photo, delivery note and signed customer handover document. Furthermore, we advise our clients on the swing tag, affixed to your remotes, and on the delivery handover document to ensure that the bed is in its flat position when not in use and that you do not sit on the adjustable section of the bed when it is raised as it may damage the mechanism (normally the arm of the mechanism). It was clear that the arm was damaged through misuse and not following these guidelines despite our best efforts to inform you of the proper use and care.